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Privacy Statement

Last Updated: 24/01/2024


1. Introduction

This Privacy Notice explains how William Duncan (IT Solutions) processes personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws. It outlines the purposes for which personal data is collected, the lawful basis for processing, data retention periods, and individuals' rights.

2. Data Controller

The data controller for your personal data is William Duncan (IT Solutions), located at Ellersley House, 30 Millar Road, Ayr, KA7 2AY. If you have any questions or concerns about the processing of your personal data, please contact our company director, Crawford Millar.

3. Purposes of Processing

William Duncan (IT Solutions) processes personal data for the following purposes:

·         To provide and manage IT services as per contractual agreements.

·         To communicate with clients, suppliers, and employees.

·         To comply with legal obligations, including tax and regulatory requirements.

·         To improve and optimize our website, services, and customer experience.

·         To ensure the security and integrity of our IT systems.

4. Lawful Basis for Processing

We process personal data on the following lawful bases:

·         Contractual Necessity: Processing necessary for the performance of a contract.

·         Legal Obligations: Processing necessary to comply with legal obligations.

·         Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services and communicating with clients.

5. Types of Personal Data

The types of personal data we may process include:


·         Contact information (name, address, email, phone number).

·         Employment details (job title, work-related contact information).

·         Financial information (for invoicing and payment processing).

·         Website usage data (cookies, IP addresses) – see our Cookie Policy for details.

6. Data Retention Periods

We retain personal data for the duration necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law. Specific data retention periods are determined based on legal, contractual, and business requirements.

7. Individuals' Rights

As an individual whose personal data we process, you have the following rights:

·         Right to access: Request access to your personal data.

·         Right to rectification: Request correction of inaccurate or incomplete data.

·         Right to erasure: Request deletion of your personal data.

·         Right to restrict processing: Request limitations on the processing of your data.

·         Right to data portability: Request transfer of your data to another organization.

·         Right to object: Object to the processing of your data for specific purposes.

To exercise your rights or make inquiries, please contact our Data Protection Officer at [DPO Contact Information].

8. Cookies

Our website uses cookies to improve your browsing experience. Please refer to our Cookie Policy for details on the types of cookies we use, their purposes, and how to manage your cookie preferences.

9. Changes to this Privacy Notice

We may update this Privacy Notice to reflect changes in our data processing practices or legal requirements. The latest version will be available on our website, and we encourage you to review it periodically.

10. Complaints

If you believe that William Duncan (IT Solutions) has not complied with your data protection rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

11. Contact

William Duncan (IT Solutions), 30 Miller Road, Ayr, KA7 2AY, 01292 265071